Tuesday, August 21, 2018


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If you prefer to count with the technological tools experts use, we leave at your reach Contact Center Software platforms, so as the experience and wide knowledge of our technicians/developers whom will be in charge of integration, optimization and putting in march your campaigns. Service includes effective administration and your Contact Center management/coaching.
If you already have your own Contact Center but you have great expectations by increasing its efficiency, ACC is your best choice. Our Operative Assistance Programs, Quality Monitoring, as well as the Training Programs, will help to improve the current processes towards the objectives achievement in each one of the tasks of your center, across the competition development and skills of collaborators, as well as the increase of knowledge related to Call Center's industry.
ACC offers an integral solution for the study, lease, design, installation and operation of your Contact Center, with special attention in Guayaquil and Quito as highly competitive alternative. Within the demographic advantages of the country its educational level is outlined, the availability of bilingual qualified human resources, the neutral accent, among others. On the other hand, our company relies on certified professionals in the field of the telecommunications and contact centers.
Managerial growth
Every day new enterprises are born, more and more services are offered, new technological tools are created, services are exported and brand new related business such as field specialized consulter firms arise This industry, relatively new in our country, with 8 years of existence, have been turning into strategic resources for small and big companies, so as to straighten direct links with customers and market growth.


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Certificaciones ISO-9001:2015 y OHSAS-18001:2007

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Como resultado de buscar el mejoramiento continuo de la empresa, American Call Center se encuentra certificada bajo la norma ISO 9001:2015, norma internacional que se centra en la calidad con la que la empresa administra los servicios de atención telefónica al cliente y telemarketing, enfocados en satisfacer los requisitos del cliente; a la norma OHSAS 18001:2007, la cual evalúa la gestión de la seguridad y salud ocupacional, dando con este especial atención y cuidado a nuestro recurso humano.

Con la certificación de ambas normas, ACC cumple con las leyes vigentes, el mejoramiento continuo en la calidad, el bienestar de nuestros recursos y la satisfacción de nuestros clientes.

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ISO9001 and OHSAS 18001 Processes.

American Call Center is in its final stage of the process for certification of the Quality Standards ISO 9001 and OHSAS 18001. As a cornerstone of all our business processes, there is a quality policy that is the basis for our certification. Here, the different parameters and guidelines in which we develop our day to day activities are summarized. They start and fulfill the basic elements such as law enforcement, continuous improvement in the quality and comfort of our resources and the satisfaction of our customers.

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